I have travelled a fair bit - I have chartered bicycle taxis in Cuba, leased cars in France, hired bush taxis in West Africa and even rented a camel or two in Morocco BUT I have never experienced anything like trying to sort out a rental car in Ireland. Holds, deposits, blocks, multiple insurances which don't quite cover the whole vehicle, more documentation than required to adopt a young child . . . what gives? National wants 5000 euros on my card before they rent me a car worth half of that. My WorldMastercard assures me of certain privileges and coverages . . . maybe . . . depending on the whims of the customer service agent. Anyone had any recent direct dealings with any honest, transparent, reliable company? I would really appreciate some input bad or good.
The only company I use is Dan Dooley -- everything up front and no holds on the card. Probably some other good companies as well, but I have had wonderful experiences with this Ireland-based company.
Geno
-- Edited by Geno on Thursday 24th of April 2014 02:11:42 PM
As far as transparency of charges, Hands Down, Dooley is in a class by themselves. A Hertz Agent, here in the US has been getting some good reviews, as well --BUT I have no personal experience with them.
Using my World MasterCard to waive the Insurances, I have successfully rented from Budget, Hertz and Dooley -- and this coming June, I will be renting from Avis.
I'm probably in a different category/situation from you, though -- as I have been visiting Ireland every year since 1999 -- and sometimes, twice a year. That means that I've grown QUITE familiar with the vagarities of Irish Car Hire rules. By comparison, though, next to Michele, I am a 'Newbie'
I had a bad experience with National back in 08. They were with Europcar and Irish car rentals, back then, all 3 names were on their sales window at SNN. Bogus charges appearing on my cc when I got home, and the only time I used my World MasterCard, I got the worst looking beat up car (probably BECAUSE I used that card for CDW) and had a fender bender, scratched the bumper and broke a tail light. The bill was huge for that amount of damage I recall and WMC didn't cover the loss of use because National never did send me proof of loss of use after numerous requests to them by email and phone. Never again will I rent with any of those 3 entities that I listed above. Had good luck with Auto Europe the first trip although they are a consolidator (middleman), and the consensus here is to avoid the middleman and go straight to the car company IN Ireland. That being said, I had great luck twice with Journey Through Ireland a Hertz franchisee. Paid the fees upfront for a 15% discount, and billed here in US dollars so no cc conversion fee like when you pay over there at the rental counter in Euros. Journey now has an East Coast number, I think Jersey, as they use to be in Pudget sound area when I dealt with them. Another Hertz Francisee is Easy Tour Ireland (former owner of Journey) who has gotten good reviews. I have not used Dooley but may try them this fall since I got a good quote (saved for 1 week) over their internet sight. A real land mine of an ordeal to rent a car there, but Ireland is worth it! Good luck!
I'm using Avis for an upcoming trip. Since I don't want to deal with the credit card hold and all the mess that may come with a fender bender I'm buying all the available insurance. It's not cheap, but I have piece of mind that I'm covered and have done everything to protect myself from what can be a hefty bill.
Several years ago, I coined the phrase "Kissing The Frog", in relation to Car Hire in Ireland. It is, without a doubt, THE single, most exasperating part of visiting Ireland.
Although -- The airlines have struggled, MIGHTILY to challenge them!
Dan (murphy) has listed the two Hertz Agents that I referred to earlier. Dooley has a New Jersey office with VERY helpful staff. They can answer any questions and also provide pre-payment (through their US bank) that also eliminates the 'Foreign Transaction Fee. I've done similar prepayments with Hertz, last year and through Avis, for my upcoming trip, this June.
I've only ever NOT used my MasterCard in lieu of Insurance ONE time -- in March/April of 2011. That was a 'Package' deal, where airfare, car and lodging (for four) was equally split -- Thus voiding MasterCard's Terms of Coverage. Last summer, on two different rentals through Hertz, they did NOT place a 'Hold' on my first, 'Pre-Paid' rental, but on a subsequent, non-prepaid reservation, they DID. The 'Hold' was for 5000 Euro. That didn't adversely affect ME, as I ONLY use THAT MasterCard for Car Hire, while in Ireland.
In 2010, Budget imposed a 2500 Euro CHARGE, but refunded that upon return.
Also, for what it's worth, I usually buy an Annual, EU Only, Supplemental "Excess Cover" for about $75 US for coverage of things like tires and glass. In 15 years -- and about 17 visits -- the ONLY damage that I've ever been responsible for has been tires damaged by striking Pot Holes!
Insurance4carhire have changed hands/underwriters whatever but now will offer their Daily but not their Annual policies to non EU residents. http://www.insurance4carhire.com/
Most of the Insurance anomalies with Irish car hire actually stems from the historical coverage from "World Mastercards" where excess insurance became an optional extra.. With changes in Insurance and banking worldwide things have got complicated.. when you hire a car in Europe you can only have 28days "temporary insurance" cover and this is provided by a limited amount of Underwriters.. As different car hire companies have different insurance Underwriters and these Underwriters have different rules as to which basic insurance extras they will permit then not all hire companies accept the same cards as cover.. Do Not blame the car hire companies they are just as limited as everyone else and tied by the restrictions of the insurance companies they use.. Car Hire companies Do Not as many suggest make any money from the insurance they charge for other than perhaps a tiny %.. It seems mainly Transatlantic and Australasian visitors have problems with the anomalies European visitors are well used to the problems of European car hire and car insurance..
I worked in car Leasing/Hire last century and it was daft then but the turmoil of world finance since 07 has just made things 10 times worse.
__________________
Two rules for Ireland, Take your time & bring a sense of humour
Insurance4carhire have changed hands/underwriters whatever but now will offer their Daily but not their Annual policies to non EU residents. http://www.insurance4carhire.com/
I am a US resident and I contacted the above company. They informed me that they do not have policies that cover US residents.
Does anyone know of a company that does sell excess policies for Ireland for US residents?
I've purchased an Annual Policy from Questor for 2013 and just renewed it, for 2014. Cost is approx. 39 GBP (they are a UK based company) or $63 US (depending upon the Excange Rate, on the day.
Yes our daily policy will cover both the Republic of Ireland and Northern Ireland. It has been available for over a year. Would you like to discuss it further?
From: Tony Calland [mailto:tony2phones@hotmail.com]
Sent: 17 March 2014 21:09
To: Cameron Major
Subject: RE: *CM FW: BS RE: cover for non EU citizens
Was just clearing up details which have been at best unclear.. So someone from the USA can buy a Daily policy for cover in both Northern and Republic of Ireland? When did this become available?
Unfortunately we are not able to offer an annual policy to residents outside of the EEA. We can however offer a daily policy at a rate of £3.99 per day. Would you like to discuss our daily policy further?
I have included the response they sent me below. I was surprised as they do have rates quoted in USD. Maybe I was not specific enough in that I wanted a daily policy? I have also looked at their FAQ page on their website and it states they do not cover non EEA residents. I just want to make sure I am purchasing something that will actually cover me. Am a bit confused as to why we are getting different info?
Dear Cindy Oesterle,
Thank you for your email.
I do apologise but our policies are only available to purchase if you permanently reside inside the European Economic Area.
Thank you for your interest in insurance4carhire, if I can be any further assistance please feel free to email me.
-----Original Message----- From: Cindy Oesterle [mailto:cindyo@ptd.net] Sent: 27 April 2014 20:37 To: info@Insurance4CarHire.com Subject: *IW- Car hire insurance for US resident
Hello,
I am inquiring whether your policies are available to a US resident renting a car in Ireland. We would be traveling in August of this year and would be renting a car for eight days.
This has been a matter I have been trying to resolve for a couple of years,, and it does the company no good at all..
As I understand the Daily policy and only the daily policy is available to anyone, the annual Policy has not been available for some time unless the applicant resides in a listed country.
Perhaps contact Towergate rather than Insurance4carhire brand name? use the email address for (Cameron.Major@towergate.co.uk)
__________________
Two rules for Ireland, Take your time & bring a sense of humour
I use my World Master Card to waive all Car Hire Insurance in Ireland. Like MOST of the Policies offered by the Car Hire Companies, tire damage is EXCLUDED. Never had a claim, over all these years, but ...
In 2005, while driving a 7 Passenger Renault Grand Scenic on the N71 from Killorglin to Killarney, a very large Lorry (Semi-truck) approached from the South, intruding into MY lane by a good Foot or more -- ALL his driver's side tires were FULLY over the centerline and that forced me to crowd the verge, where I 'nicked' a pothole. Within an hour, there was a noticeable bulge in the rear, passenger sidewall. Cost to replace that tire -- 100 Euro.
In 2009, I struck THE Mother of all potholes, around 11 PM, in East Cork. It destroyed one tire and bent the alloy rim on the front driver's side. It also caused a slight bulge and crack in the sidewall of the rear tire, but I didn't notice it. I had the wheel straightened for 50 Euro and bought a new tire for 100 Euro. When I turned in the car, the rear tire flaw was spotted and the Car Hire company charged me 200 Euro to replace it.
Before my trip over in 2010, I bought an Annual Policy from Insurance4Carhire. That covered me for my one week rental in Cardiff, Wales and a two week rental in Ireland. It also covered my March/April 2011 visit AND my June 2011 trip, as well! Great 'Bang for the Buck!'
By 2012, Insurance4Carhire had dropped their Annual Cover for non-EU residents, so I switched over to another company. That Policy covered me for two weeks in April and my 28 day, October 'Retirement Tour'! For 2013, I bought an Annual Cover from Questor and have just renewed it, for 2014.
Dunno if any one is better than the other, as I've never had to file a claim -- but 40 GBP per year seems very reasonable, for the 'Peace of Mind'.
I BELIEVE that a Single Rental Cover costs around 3 or 4 GBP per day. Depending on length of rental and your future travel intentions, that COULD be a viable option, as well.
__________________
Bob
Help Us to Help You. The more you tell us about your plans (dates, interests, budget), the better we can tailor our advice to suit!
Recently I purchased trip insurance from insuremytrip.com. It was the Custom Luxe plan. Beside the airfare and medical it also covers rental car damage up to $50,000. I'm planning to use this instead of excess and also hope it will cover tire damage.
From my personal experience, the ONLY 'Third Party' coverage that MOST Car Hire companies will accept is 'Certain' Credit cards . . . About HALF the time, they won't even do THAT, unless you produce a 'Letter of Coverage' at pick up. Absent that, the requirement is that you MUST purchase the Basic CDW. The GOOD news is that Basic CDW is actually QUITE reasonable. It usually only adds about 30 Euro to the typical rental -- It is the 'Excess' or 'SUPER' CDW that is so very costly!
You can verify this by going to the Car Hire site and requesting an (Ill-Named) 'Inclusive' Rate quote and then requesting a second quote, and selecting the 'Waive CDW' option. At THAT point, you will usually see a 'Pop Up' window that details the company's policy, relative to Insurance.
BTW: I say the 'Inclusive' rate is Ill-Named, as it typically ONLY includes BASIC CDW in the price quote!
If YOUR Car Hire company DOES accept the Travel Insurance coverage, I (for one) would be DELIGHTED to know that -- AND to hear about the details of your experience using it.
Please keep us advised.
__________________
Bob
Help Us to Help You. The more you tell us about your plans (dates, interests, budget), the better we can tailor our advice to suit!
I have corresponded with Dan Dooley car rental and they have indicated that my Canadian issued World MasterCard has coverage which they will accept. I emailed them a copy of a letter confirming my insurance.
I am curious... do some rental companies make it easier to use world MC coverage?
Last year, I rented from Sixt and had a bad experience. I thought I had read all of the fine print, but somehow I missed the fact that they required a signed letter from the card issuer dated within 21 days of travel. I verified coverage with the issuer, brought a copy of my card agreement that showed I was covered, and still ended up paying a substantial amount for CDW.
I think they make it difficult because they really don't want to do this. I am convinced they make a substantial profit on the coverage!
I thought I saw somewhere on Budget's site that they would call the issuer to verify coverage, which seems much more reasonable, but now I can't find that.
i really don't mind the hold on my card or a small fee for this, but now I am considering just paying for coverage because otherwise it seems you need an attorney to sort out the small print!
Any suggestions on rental companies that are more accommodating for customers that use world MC coverage?
I've rented cars in Ireland over 20 times in the last 15 years. During all those times, I've only ever bought their insurances ONCE. That was a 'Package Deal', in March of 2011, in which costs were paid, 'Per Person' -- which violates the Credit Card requirement that ALL car hire costs be paid by the Covered Card. In all other cases, I've used my Master Card to waive the CDW and Excess cover.
In 1999, doing so required a 'Gold' Master Card. If memory serves, around 2002, it had to be a 'Platinum' card and around 2006 or so, it required a 'World' card -- as fewer and fewer Cards continued to offer coverage in Ireland. This was PARTLY due to the risk factors -- as jet lagged, American tourists -- unfamiliar with RHD cars and Irish Roads CONTINUE to attempt MARATHON-LIKE driving trips because, 'I'm USED to driving 300 miles per day, back home!" The Irish Car Hire companies didn't help, either -- Often charging for damage and 'Loss of Use' for vehicles that were often re-rented without repair, and/or failing to provide PROOF of their claims.
I've used Budget, Dooley, Avis and Hertz in the past -- without incident or difficulty. They have only actually ASKED for a Coverage Letter the last 4 or 5 times -- as that IS becoming more or less standard. If you call 1 800 MC ASSIST, one of the options is to request that they email you a coverage letter -- so securing one is NOT difficult. I suspect that the Coverage Letter is being required more often because so many customers wrongly assume that their Card covers Ireland -- when, in truth, MOST do NOT. It's been MY experience that even the Issuing Banks' Marketing and Customer Service Departments don't KNOW what coverage their cards provide. Master Rental is a Master Card provided benefit and THEY (and ONLY they) are the TRUE source for information about coverage.
For Canadians, the same GENERALIZATIONS apply for those of you who possess 'CERTAIN CANADIAN-ISSUED VISA CARDS" -- In short, Do NOT ask about coverage from the Issuing Bank -- Go DIRECTLY to the Source.
Even with years of experience and possession of a card which IS valid, electing to WAIVE the CDW requires a slightly scary, 'Leap of Faith' -- particularly after having just walked off a mostly sleepless, overnight flight -- as you must sign a contract that declares that YOU accept personal responsibility for any damage caused. The Credit Card coverage is a contract between you and the Credit Card company -- NOT between them and the car hire firm.
Now, FOR ME, visiting Ireland as often as I can, for as LONG as I can, the 2-300 Euro savings afforded by using my Credit Card is WORTH the anxiety and 'Performance Stress'. Over the years, I figure that my savings have roughly equaled an amount sufficient to have covered the entire cost of ONE of my trips! That savings was NOT free, though. It comes at the Cost of near-constant vigilance to the vagaries of Irish Car Hire and Due Diligence while Collecting, driving AND when returning the hire car.
For some people, the peace of mind that comes from buying the Car Hire Company's coverage out weighs the cost. For them, the 'Freedom' from the worry, uncertainty and apprehension of using the Card's coverage is worth the 150 -250 Euro that the Hire Company charges for Excess. I can't fault that. Everyone has to operate within their OWN 'Comfort Zone'.
YOU need to do what is best -- for YOU.
__________________
Bob
Help Us to Help You. The more you tell us about your plans (dates, interests, budget), the better we can tailor our advice to suit!
You do need to be a "Philadelphia Lawyer" to figure out all the arcane rules of the car rental biz in Ireland. If it is stressing you out maybe just buying all the insurance you need for your own peace of mind is worth it. Is it a scam to make you purchase it? Maybe.
Like Bob, I visit Ireland so often that saving money where I can is worth the effort. You are right that they only want to use World MasterCard. I have a Capital One business MasterCard that covers cars in Ireland but even though I have a letter of coverage some companies don't want to let me use it. Only after I called MasterCard in Ireland 1-800-55-7378 and had them speak to them did the car company "clerks" accept it. That argument only took me a couple of hours at the car rental desk. Since then I've used World MasterCard even though they add a 3% "foreign transaction fee" and my Cap One has no fees. It is not worth the fight at the counter with "clerks" who are ignorant. It is not my job to provide on the job training to clerks. There was a consumer reporter whose mantra was "clerks are jerks". Sometimes that is true.
Just a heads up regarding excess coverage from Questor. I just received a reply from them that currently they do not cover US residents. They did previously and have indicated they are working on offering it again. We were just about to purchase from them for our trip next month.
It seems that the coverage from these companies changes often? Have found another company that I am looking into. They are worldwideinsure.com. On their site, they do claim to cover US residents but I am waiting for a reply to confirm.
I just extended my coverage with another One Year Policy effective June of 2014 - 2015. There was actually a nearly 3 GBP 'Discount' because I was renewing!
__________________
Bob
Help Us to Help You. The more you tell us about your plans (dates, interests, budget), the better we can tailor our advice to suit!
I'm lucky. My parents were born and raised there and I'm very close with all the relatives, so I always have a place to flop. I probably couldn't afford my month long trips if they weren't so kind.
But renting a car there takes the cake. I have had pretty bad experiences with the car companies over the years. I sometimes have the sneaking suspicion that industry is run by the Mafia!
My trip over there last year, I got the full monty insurance. Luckily, I only ALMOST had a heart attack when my rental car bill for the month cost more than my airplane ticket.
Since then, I have been extremely wary of all the rental car companies. When dealing with them, I'm always waiting for the other shoe to drop and frankly, their websites are maddeningly scanty with information which just increases the anxiety level and suspicion.
Anyway, to make a far too long post shorter, I am going back and forth whether I will get the super duper CDW which covers EVERYTHING (okay, ALMOST everything). With the basic CDI, I got a quote of $967 for 27 days which is still darn high if you ask me, but bearable.
If I just go with the Basic CDI at Dooley, for example, what is their deductible?
Welcome to the forum Frederick. It's great that you get to visit Ireland often and stay with relatives. All of us who visit often have the same dilemma with car rentals. I have found the most economical way to deal with insurance is to have a credit card that covers it. Some World MasterCards and some Visa Signature cards will cover.
Dooley is pretty transparent. If you go to their website you will find all the info you require. Or you can call their office in NJ.
Good luck with the car rental search. When is your next trip?